General

Have an idea to make Tour Wrist better? Encounter a problem? We’re here to help. Post your feedback and we’ll respond as soon as we can.

Enter a suggestion or issue with Tour Wrist below...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the “My feedback” filter and select “My open ideas”.
(thinking…)
Reset

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can vote and comment on it.

If it doesn't exist, you can post your idea so others can vote on it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
    1. Support for Android

      Any plans to bring this app to the Android platform?

      37 votes
      Vote 0 votes Vote Vote
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        I agree to the terms of service

        You'll receive a confirmation email with a link to create a password (optional).

        Signed in as (Sign out)
        You have left! (?) (thinking…)
        planned  ·  Charles ArmstrongAdminCharles Armstrong (CEO, Tour Wrist) responded

        Yes, in fact, we’ve begun the planning for this. Don’t expect anything before the end of the year, but we are working on it. Thanks for your interest.

      • What is the login for the crime scene 360

        When I try to use the crime scene 360 app for iPad it asks for a log in. Please advise....

        8 votes
        Vote 0 votes Vote Vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          I agree to the terms of service

          You'll receive a confirmation email with a link to create a password (optional).

          Signed in as (Sign out)
          You have left! (?) (thinking…)
          4 comments  ·  Bug  ·  Admin →

          Thank you for your interest in the app. At this time, CrimeSeen 360 is being used by University of Florida staff in preparation for the spring semester curriculum. Thus, it is not available for general use. We look forward to the opportunity to make it available for you to use as well.

        • Switching primary tour scenes

          Greetings from Puerto Vallarta. Two questions, if I may...

          1. in a given Tour, where you may have several Scenes, is it possible to switch the primary scene (i.e. the one that shows up above, full size, while the others show up only as thumbnails)?

          2. One of my tours in particular, http://tools.tourwrist.com/tours/18473 features two scenes. And yet, when I look at the list of all my tours using http://tools.tourwrist.com/groups it shows that I only have one scene. Weird, no?

          5 votes
          Vote 0 votes Vote Vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            I agree to the terms of service

            You'll receive a confirmation email with a link to create a password (optional).

            Signed in as (Sign out)
            You have left! (?) (thinking…)
            under review  ·  Charles ArmstrongAdminCharles Armstrong (CEO, Tour Wrist) responded

            Thanks for bringing this to our attention. In response to your two inquiries:

            1. We do not presently have a way to rearrange the order of scenes in a tour (the first scene is the one that gets shown). That said, we do see the value in this and hope to add this functionality in the coming months.

            2. We have replicated the issue you’ve described and look to have this addressed within the week.

          • compass accuracy

            I got your app for my ipad. I think it's great, awesome work. I just have one small criticism/thought. I presume you use the accelerometer for the vertical motion and the compass for the horizontal direction and that they really don't effect each other. When I rotate it very VERY slowly in the horizontal direction, it appears to "tick" every one degree. Why do you do that? Can you make it smoother? Does the compass only give you data accurate within one degree? I have to imagine the hardware can do better than that.

            Other than that, awesome app and… more

            4 votes
            Vote 0 votes Vote Vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              I agree to the terms of service

              You'll receive a confirmation email with a link to create a password (optional).

              Signed in as (Sign out)
              You have left! (?) (thinking…)

              Thank you. If your iPad is the first generation model, then yes, what you’re describing is the result of having no gyroscope. We’re using the magnetometer, and yes, it’s a relatively inaccurate instrument. The ticks you’re seeing are our way of mitigating constant inaccuracies which otherwise make the experience fairly undesirable. On the iPad 2, this is all alleviated thanks to the included gyroscope, so you should see no “ticking.”

            • Immersive Video

              I was wondering how far off video will be for this sort of immersive experience. Thanks.

              4 votes
              Vote 0 votes Vote Vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                I agree to the terms of service

                You'll receive a confirmation email with a link to create a password (optional).

                Signed in as (Sign out)
                You have left! (?) (thinking…)
              • Use HTTPS/SSL so passwords aren't sent in clear text.

                My password is sent in clear text in all parts of the site, so TourWrist should use HTTPS to encrypt sensitive user data.
                Better yet, use OpenID so users can sign in with their Google, Facebook, or other account. (Ironically, this uservoice service allows this!)

                3 votes
                Vote 0 votes Vote Vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  I agree to the terms of service

                  You'll receive a confirmation email with a link to create a password (optional).

                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  0 comments  ·  Bug  ·  Admin →
                • Annotate a tour.

                  I'd very much like to place textual annotations over the tour. Much in the same way that users can annotate over a video in YouTube. This would allow us to be tour guides for an empty space and show them useful information.

                  3 votes
                  Vote 0 votes Vote Vote
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    I agree to the terms of service

                    You'll receive a confirmation email with a link to create a password (optional).

                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    under review  ·  Jeff HandleyAdminJeff Handley (Admin, Tour Wrist) responded

                    Hi,

                    That sounds like a great idea and one we may be able to implement next year. Please stay tuned and thanks for your interest in TourWrist!

                  • Can't sign in to my account

                    Why can't I sign in to my account on the iPhone, but I can sign in on the website? Without signing in I can't upload anything

                    3 votes
                    Vote 0 votes Vote Vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      I agree to the terms of service

                      You'll receive a confirmation email with a link to create a password (optional).

                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      1 comment  ·  Bug  ·  Admin →
                      started  ·  Jeff HandleyAdminJeff Handley (Admin, Tour Wrist) responded

                      Hi, We have been working on a fix for this ever since IOS 5.0 was released, and now are pleased to say that we have fixed this issue and have submitted it to Apple so expect to see an update any day now.

                      Thanks for your continued support of TourWrist.

                    • Load Embedded Scene on Click

                      Greetings from Puerto Vallarta!

                      Embedding more than one scene on a single web page can take a bit of time to download, such that it would be nice to have some sort of "click to enjoy" function. If this is not possible but is in the works, consider it a humble suggestion!

                      2 votes
                      Vote 0 votes Vote Vote
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        I agree to the terms of service

                        You'll receive a confirmation email with a link to create a password (optional).

                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        under review  ·  Jeff HandleyAdminJeff Handley (Admin, Tour Wrist) responded

                        Hi Paco,

                        I agree with you and this is something we have discussed in the past. You could always just use the pop-up method to solve this is a quicker manner, but as soon as we have a fix for this we will let you know.

                        Thanks!

                      • Ehance Tour Wrist Traffic Reports

                        Enhance basic reports

                        2 votes
                        Vote 0 votes Vote Vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          I agree to the terms of service

                          You'll receive a confirmation email with a link to create a password (optional).

                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          planned  ·  Charles ArmstrongAdminCharles Armstrong (CEO, Tour Wrist) responded

                          Given that we’re not charging for 99% of our services, we’ve had to focus on other priorities for the past few months. This remains a high priority for us though, and we look forward to releasing improved reporting tools as soon as possible. Thanks for your patience.

                        • 1 vote
                          Vote 0 votes Vote Vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            I agree to the terms of service

                            You'll receive a confirmation email with a link to create a password (optional).

                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            planned  ·  Charles ArmstrongAdminCharles Armstrong (CEO, Tour Wrist) responded

                            The capture (or “AmaTour”) API will be released to developers in June 2011. The general public should then begin to see this exciting functionality included in a number of apps and software programs by the end of the summer.

                          • Updating or deleting tour image

                            The jpg for one of the scenes I created when I was learning the interface (Los Muertos Pier) did not load in its entirety. As such, it didn't process properly. I would like an option to update the jpg, reload it again, or delete the scene entirely.

                            1 vote
                            Vote 0 votes Vote Vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              I agree to the terms of service

                              You'll receive a confirmation email with a link to create a password (optional).

                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              planned  ·  Charles ArmstrongAdminCharles Armstrong (CEO, Tour Wrist) responded

                              We apologize that there was an issue. Presently, if you mark your tour as inactive (from the edit screen), it will disappear from public view. In an upcoming update, you’ll then have the ability to permanently delete it. At any time you can re-post your tour, though we’re also planning to give you the ability to replace an image for just this sort of reason.

                            • Switching scenes from one tour to another

                              Officially addicted TourWrist user here!

                              Will it be possible at some point to switch scenes from one tour to another? I'm bound to add up enough that I'd like to diversify them. Rather than re-uploading them on a different tour, I'd like to be able to just switch them...

                              1 vote
                              Vote 0 votes Vote Vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                I agree to the terms of service

                                You'll receive a confirmation email with a link to create a password (optional).

                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                planned  ·  Charles ArmstrongAdminCharles Armstrong (CEO, Tour Wrist) responded

                                Thank you.

                                Yes, this is planned. Until this feature is released however, please email our support team and we’ll be happy to move any scene for you.

                              • Cylindrical panoramas

                                Are you going to support panoramas that are 360 degrees but not fully? I have a lot of panoramic images that now show black areas on the top and bottom,

                                1 vote
                                Vote 0 votes Vote Vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  I agree to the terms of service

                                  You'll receive a confirmation email with a link to create a password (optional).

                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  under review  ·  Jeff HandleyAdminJeff Handley (Admin, Tour Wrist) responded

                                  WIth the nature of our platform and more specifically with the TourWrist app capable of displaying a panorama from any angle while using your mobile device, we will never limit that view. With that being said, we do have plans in the works whereby we will be inserting a graphical cap of sorts in those two areas called the zenith and nadir.

                                  Thanks for feedback and your support of TourWrist.

                                • No Immersive Mode

                                  The app is not showing the option to change between immersive and touch screen mode, it is stuck on touch screen.

                                  1 vote
                                  Vote 0 votes Vote Vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    I agree to the terms of service

                                    You'll receive a confirmation email with a link to create a password (optional).

                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)

                                    Not all iOS devices are created equal, and so with our free app, we have endeavored to deliver the best possible experience for each device type. While most other apps have found the inclusion of a gyroscope in the latest generation of devices to be an easy way to achieve “Immersive Mode” effects, we’ve gone the extra mile to create the same effect on older devices that at least have a magnetometer inside. Unfortunately, even the 3rd gen and older iPod Touches lacked both a gyroscope and a magnetometer, thus tying our hands completely. This is why your version of the app lacks the button you seek.

                                  • Photo Galleries for Microsites

                                    Hola Charles & team! It occurs to me that something that would make microsites more appealing would be the option to add an image gallery. This would allow people that don't even have their own website (yet) or that would rely primarily on Tour Wrist's microsites to showcase their shop with additional imagery.

                                    In my mind, perhaps you could allow not only the top image of a microsite, but an additional five or six to show up at the bottom, in pop-up windows or something like that.

                                    Food for thought?

                                    Cheers from Puerto Vallarta,

                                    Paco Ojeda
                                    www.paco-ojeda.com

                                    1 vote
                                    Vote 0 votes Vote Vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      I agree to the terms of service

                                      You'll receive a confirmation email with a link to create a password (optional).

                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                    • ios login

                                      Hi - have downloaded app and registered an account which is fine on Mac but cant login from iPhone or iPad - no error message, just nothing.

                                      1 vote
                                      Vote 0 votes Vote Vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        I agree to the terms of service

                                        You'll receive a confirmation email with a link to create a password (optional).

                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  Bug  ·  Admin →
                                        started  ·  Jeff HandleyAdminJeff Handley (Admin, Tour Wrist) responded

                                        Hi,

                                        We are aware of the login issue and have submitted a fix to Apple which we expect to be released in the next few days.

                                        Thanks for your support of TourWrist.

                                      • tour tags not updating in IE9

                                        When entering a new tour using IE9, I attempted to add tour tags. I entered one tag and pressed 'ADD' and nothing happened. No tag was entered. I switched to Firefox and it was working just fine. That is how I was able to add tags to the newest tour.

                                        BTW, I like the site!

                                        1 vote
                                        Vote 0 votes Vote Vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          I agree to the terms of service

                                          You'll receive a confirmation email with a link to create a password (optional).

                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          0 comments  ·  Bug  ·  Admin →
                                        • iPod Touch, which version for Tour Wrist?

                                          Excuse me for the question, but which version of the iPod touch is needed to use Tour Wrist?
                                          The idea is to have a panorama and image portfolio that can be always in your photo bag. The images should be reside locally on the device without the need of an Internet connection or a WiFi connection.

                                          1 vote
                                          Vote 0 votes Vote Vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            I agree to the terms of service

                                            You'll receive a confirmation email with a link to create a password (optional).

                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                          • More embedding examples, insights.

                                            While I'll be the first to admit I'm not the most competent web guy, a bit of more detailed information on how to embed the tours/scenes would go a long way.

                                            My own personal website, which uses Posterous.com as its engine, turns out to be NOT compatible with javascript. Wordpress.com does not allow javascript, either.

                                            So if I'm going to be using TourWrist with potential clients, it is only fair that I can offer them whatever limitations they might encounter BEFORE I sell the tours to them, no?

                                            In short, I'd appreciate more detailed information in both a) how to… more

                                            1 vote
                                            Vote 0 votes Vote Vote
                                            Vote
                                            Sign in
                                            Check!
                                            (thinking…)
                                            Reset
                                            or sign in with
                                            • facebook
                                            • google
                                              I agree to the terms of service

                                              You'll receive a confirmation email with a link to create a password (optional).

                                              Signed in as (Sign out)
                                              You have left! (?) (thinking…)
                                              planned  ·  Charles ArmstrongAdminCharles Armstrong (CEO, Tour Wrist) responded

                                              Paco, thank you for your feedback. We’ve just discussed internally to identify ways that we can make the instructions clearer. That said, WordPress does accept javascript, so you should be able to integrate with any WordPress site.

                                            ← Previous 1
                                          • Don’t see your idea?
                                          • Post a new idea…
                                          • General

                                            Knowledge Base and Helpdesk